Site Services
Advantage On Site Incident Response Service
On Site repairs for: Servers, Desktops and Laptops, Monochrome and Colour Laser Printers, Faxes and Copiers, and Network Communications
| Advantage On Site Incident Response | On Site Repairs: 8 am to 6 pm |
|---|---|
| Desktops and Laptops | We respond the same day if your call is placed before 12 pm |
| Laser Printers | We respond the next business day if your call is placed before 12 pm |
| Servers | We respond within 4 hours |
| Communications | We respond within 4 hours |
Rapid Response: We can respond within 2 hours or provide repairs outside of normal business hours. Fee applies.
Advantage Remote Monitoring Service
Advantage Remote Monitoring is a 24x7 monitoring service of your critical IT infrastructure. An Advantage IT technician will monitor youur systems and detect any problems day or night, weekend or public holiday.
When a problem is detected, Advantage IT will contact you with a diagnosis of the problem and recommendations for resolving it. If the problem can be fixed remotely we'll take care of it, or you can have one of our technicians attend your site.
| Advantage Remote Monitoring Service | 24x7 Remote Monitoring |
|---|---|
| Initial Setup Costs | Set up and test remote monitoring system |
| Remote Repairs | Advantage IT technician attempts to fix problem remotely without attending site |
| On Site Repairs | Please refer to Advantage On Site Incident Response Service |
Advantage Proactive Service
If your IT infrastructure is critical to the success of your business, you need Advantage Proactive Service.
This service combines a 24x7 monitoring service and proactive maintenance checks on your IT infrastructure with a dedicated Advantage IT technician just a phone call away.
| Advantage Proactive Service | 24x7 Remote Monitoring and Maintenance |
|---|---|
| Desktops and Laptops | We respond within 4 hours |
| Laser Printers | Next day service (discounted rate applies to customers who purchase their printer supplies through Advantage IT) |
| Servers | We respond within 2 hours |
| Communications | We respond within 2 hours |
